The EHR that runs your home — not the other way around.
Heart & Home unifies eMAR, care plans, incident reporting, billing, and Medicaid claims into one fast system — built specifically for Washington's Adult Family Homes, not retrofitted from a big assisted-living platform.
- Modules
- 15+
- Built for
- WA AFHs
- Encryption
- AES-256
Adult Family Homes don't run on assisted-living software.
Most EHRs are built for 60-bed communities and shrunk down to fit a 6-bed home. The gaps show up exactly when the state, a pharmacy, or a family is watching.
Without Heart & Home
- Paper MARs and binders that vanish when you need them most
- A spreadsheet for Medicaid claims, separate from your care records
- Faxes handled through a separate login — or a machine down the hall
- Incident reports written after the fact, from memory
- Caregiver payroll calculated by hand, every pay period
With Heart & Home
- One MAR your whole team trusts, on every shift, on every device
- Medicaid claims, payers, and payables inside the same record
- A built-in fax inbox — no add-on fee, no second login
- Incidents logged the moment they happen, timestamped and audit-ready
- Caregiver payroll calculated from the hours already on the clock
Every part of running an Adult Family Home, in one system.
Fifteen-plus modules that talk to each other — so a medication change, an incident, and an invoice all tell the same story.
Billing, Payroll & Medicaid Claims
Invoices, cash flow, AR aging, caregiver payroll, and Medicaid claims tracking — the financial half of running a home that most EHRs leave to spreadsheets.
eMAR & Medication Management
Medication passes, PRN and controlled-substance tracking, and due-now alerts your caregivers actually see.
Family Portal
A secure, read-only portal for residents' families — care plan updates, upcoming visits, and signed documents, without exposing a single clinical record.
Built-In Enterprise Fax
A full inbox, outbox, drafts, and archive for HIPAA-compliant faxing — inside the EHR, not a separate login or per-location add-on.
Pharmacy Integration Platform
A dedicated integration engine — adapters, audit logging, and a sync queue — built to keep orders, refills, and the MAR in step as Washington long-term care pharmacy partners come online.
Care Plans & Assessments
Living care plans and structured assessments that update the moment a resident's needs change.
E-Signatures & Emergency Records
Multi-party e-signatures for consents and care plans, plus a one-click emergency packet — face sheet, MAR history, and POLST — ready for EMS or the ER.
Incident Reporting
Structured, timestamped incident reports that are audit-ready the moment the state asks.
Staff Scheduling & Shift Clock
Documents & Secure Storage
Secure Care-Team Messaging
Reports & Analytics
SMS & In-App Alerts
Vitals Tracking
Built for whoever is holding the tablet.
Owners and administrators get the full picture. Caregivers get exactly what they need for the shift in front of them — nothing more.
Run the home with a clear view of everyone in it.
Census, care plans, medication compliance, incidents, staffing, and billing — one dashboard for owners, administrators, and nurses.
- Real-time resident census and care plan status
- Medication compliance and incident reporting
- Staff scheduling, documents, and audit-ready reports
- Billing, payers, and Medicaid claims in the same system
6
Residents
3
Meds due
12/14
Tasks
1
Alerts
Morning medication pass
James M.
Metformin 500mg
Ruth C.
Lisinopril 10mg
Alice O.
Donepezil 5mg
David K.
Warfarin 2mg
Not another platform borrowed from assisted living.
A lot of EHRs on the market were built for 60-bed communities and scaled down. Here's what changes when software is built for a 6-bed Adult Family Home from day one.
| Capability | Heart & Home | Typical senior-care software |
|---|---|---|
| Built specifically for Adult Family Homes | Purpose-built | Retrofitted from assisted living |
| Billing & Medicaid claims tracking | Included | Rarely included |
| Caregiver payroll | Included | Separate software |
| Enterprise fax | Built in | Often a paid add-on |
| Family portal for residents' families | Included | Rarely offered |
| Built-in e-signatures for consents & care plans | Included | Third-party add-on |
| Long-term care pharmacy integration | Integration-ready platform | Generic or limited |
| Role-based access for every staff type | Included | Included |
| Modern, tablet-first interface | Included | Varies by vendor |
Pricing that fits a 6-bed home, not a 600-bed campus.
Start free with the core EHR. Add fax, pharmacy sync, and the full billing suite the day you're ready — never a per-location surprise.
Essentials
Up to 3 residents
For a single small home getting off paper and spreadsheets.
- Resident profiles & census
- eMAR & medication pass
- Care plans & assessments
- Calendar, tasks & incidents
- Documents & secure messaging
- 1 facility, unlimited staff logins
Professional
Up to 6 residents
For a licensed home ready to run fax, pharmacy, and billing in one place.
- Everything in Essentials
- Built-in enterprise fax — no per-location fee
- Family portal & e-signatures
- Pharmacy integration platform
- Invoices, payments & cash flow tracking
- Staff scheduling & shift clock
- Inventory management
Complete
Up to 8 residents
For homes that want the full financial back office alongside care.
- Everything in Professional
- Medicaid claims tracking
- Caregiver payroll
- Tax & accounting sync
- Advanced reports & analytics
- Priority support
Running more than one home?
Multi-facility pricing with centralized reporting and dedicated onboarding.
Prices shown per home, per month. Fax and pharmacy integration are included in Professional and Complete — never billed as a separate, per-location add-on.
Built for resident data, not retrofitted for it.
Adult Family Homes hold some of the most sensitive records in health care. Heart & Home treats security as the foundation, not a checkbox.
HIPAA-aligned by design
Every module — from the MAR to fax to billing — is built around facility-level data isolation and least-privilege access.
Granular, role-based permissions
Owners, administrators, nurses, and caregivers each see exactly what their role needs. Caregivers never touch billing or settings.
Encrypted where it matters
Sensitive credentials and integration connections are encrypted at rest with AES-256-GCM, keyed per facility.
Every action, on the record
Sensitive operations write to an insert-only audit log — who viewed, changed, sent, or deleted, and when.
Bring your adult family home online in minutes.
Residents, medications, care plans, billing, and compliance — everything your facility needs, from day one.